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Webinars at Trusted Shops

After registering for one of our webinars, you’ll receive a “link” that you can save. As a reminder, we’ll also send you an e-mail with all the relevant infor­mation for attending the webinar.

We use "Adobe Connect" for broadcasting our webinars. If you’ve never used Adobe Connect, please test your connection in advance.

  • Are you having a problem logging in to the webinar?
  • To register, you must complete form, as seen on the right. Only the fields marked with an asterisk (*) are mandatory. If you see the form is incomplete, please temporarily switch off the browser plugin Ghostery and reload the page.

     
  • Are you having a problem with the “Adobe Connect” login?
  • We will send you the webinar link by e-mail after you’ve registered. Follow this link and you will see a startup window (similar to the image on the right). Enter the room be entering your name in the provided field.

     
  • Not getting any sound?
  • We always do a sound check right before the webinar starts. If you have not heard anything until the beginning of the webinar, unmute it from Adobe Connect. You should hear something when the speakers are activated (green).

     
  • Are you having a problem with the connection?
  • We recommend the browser Firefox in conjunction with the Adobe Connect software. Make sure you download Flash Player in advance.

    Your firewall may be blocking the connection. In this case, you must allow the connection for Adobe Connect through your browser’s settings.

     
  • Would you like to ask a question during the webinar?
  • Questions make webinars really exciting. Post your question in the chat and submit the question.

    The question can be seen by the speaker as well as all participants. Normally, we only answer questions at the end of the webinar. Please, don’t be surprised if you don’t get an answer to your question right away.