The Smart Review Assistant
Does your online shop collect a lot of reviews?
Your ability to consistently respond to all kinds of reviews reflects on your brand, but this task takes up a lot of time and money.
Cut down on the time-consuming task of reviews management. Generate unique and relevant replies automatically and summarise long reviews into shorter, concise overviews.
Being able to manage a larger number of customer reviews in a shorter amount of time will allow you to save money on personnel costs and focus your resources on other tasks.
Thanks to artificial intelligence, every auto-generated reply fits the corresponding customer review perfectly - if you want to add a personal touch, you can adjust the texts manually.
3 easy steps to reply to reviews
1. Generate response
In your eTrusted account, go to the service or product review you want to post a response to. Then, press the “Create reply” button. A uniquely tailored response now appears for you to approve. You will also receive a bullet point version of the customer text that includes the most essential content.
2. Post a comment
If you want to make changes before publishing, you can easily make manual changes to the text. Once you’re happy with the text, click “Publish reply”.
3. Your answer will appear in the shop profile
After publication, your response to the review will appear in your shop profile. Customers can now read your replies and learn about your excellent customer service.
Receive your individual offer
Are you interested in the Smart Review Assistant?
Fill in the form below and we'll get back to you with an individual offer that suits your shop.