Source: Elaboratum - Shopspiegelmonitor 2017/2018
Apply for the Trusted Shops trustmark and show that you, too, meet our comprehensive quality criteria and handle your customers’ personal data with care. Offer more security! Indeed, a shop with the Trusted Shops trustmark is a shop offering its customers the money-back guarantee. This means that customers are protected against financial risks when buying from that shop.
Improve your conversion rate by ensuring your customers a relaxed shopping experience with no financial risk thanks to the Trusted Shops money-back guarantee. More trust means that your customers stay in your shop longer. The positive shopping atmosphere leads to higher average basket values and a decrease in the cart abandonment rate.
That’s the promise we make to any users who buy from shops displaying the Trusted Shops trustmark. Those certified shops keep this promise by fulfilling our quality criteria. More than 25,000,000 customers have been convinced by Trusted Shops and have secured their shopping carts automatically with our money-back guarantee.
Show off the Trusted Shops trustmark in your shop! The audit is highly efficient – and instead of a simple protocol, you receive specific instructions for changes. And don’t worry - technical integration is very easy, too!
How does Trusted Shops help with international sales? How much will the right package cost you? What will these individual features do for your shop specifically?
An example calculation:
A/B test results
A/B test results
We guide you through the certification process and provide you with recommendations for action. Our audit report does not only document errors, but also provides you with information on how to correct them. Trusted Shops will take the following aspects into account when checking your shop:
At the heart of the matter is that customers can contact you quickly and easily – this is not only necessary, but also strengthens your trustworthiness.
How do you handle sensitive customer data? Do you use your customers’ e-mail addresses for advertising purposes? Do you provide correct information about the way you process data?
Products must be described clearly. Prices and additional costs must be indicated in a transparent way. Do you use appropriate age-restriction mechanisms?
What payment methods do you offer? When do you inform your customers about them? What is the expected delivery time? What do you do in case of a delay?
Check-out must be clear and easy-to-understand. For example, is the payment process legally compliant? Is a confirmation e-mail sent immediately?
Do you inform your customers about their right of cancellation appropriately? Do you limit the right of cancellation in an illegal way?
When customers can opt into the Trusted Shops guarantee, they are protected from loss of payments in case of non-delivery or after returns, regardless of their payment method.
Mr. Henning Källqvist, founder and CEO
You can integrate the Trusted Shops Trustmark with the Buyer Protection into many e-commerce platforms with just a few clicks. Our Trustbadge® makes it possible!