Reply to customer reviews automatically with the Smart Review Assistant

Save time and improve response quality with the Smart Review Assistant—automatically summarize and reply to customer reviews using AI-driven insights and...

2min. read  |  02/06/25

The Review Collector for Product Reviews

Collect service and product reviews from day one with the updated Review Collector—now with support for manual product review invites via CSV upload.

2min. read  |  02/06/25

Introducing the Invite Reminder feature: Boost your review collection efforts

Trusted Shops' new Invite Reminder boosts your review count, reduces acquisition and return costs, and increases conversions—automated, customizable, and...

2min. read  |  02/06/25

Elevate your Feedback game with Mandatory Service Review Comments

Enable mandatory service review comments to gain deeper customer insights—activate this new feature in one click via the Questionnaire Customization area.

1min. read  |  27/05/25

Unlock the power of timing: Optimised review invite sending time for your shop system

Boost review quality and quantity with optimised invite timing in your shop system. Send review requests at the perfect order status to collect fresh,...

2min. read  |  27/05/25