Onboarding Journey Update: More Clarity, Fewer Barriers – Enhancements for a Smooth Start
Trusted Shops launches a new self-service onboarding journey to help new members quickly set up Trustbadge®, activate reviews, and navigate the Control...
Questionnaire Customisation
This feature empowers you to create and customise your own questionnaires, ensuring you gather the most relevant feedback for your business.
We're excited to announce a major update to our review software at Trusted Shops: Questionnaire Customisation! Tailor-made to enhance your interaction with consumers, this feature empowers you to create and customize your own questionnaires, ensuring you gather the most relevant feedback for your business.
- The power of Net Promoter Score: A standout addition is the integration of the Net Promoter Score (NPS), an industry-standard recommendation score. This has been a top request from our customers. Now, you can effortlessly incorporate this vital metric into your custom questionnaires.
- Define your own criteria: Custom opinion scales are at the heart of our new feature. With them, you can ask for feedback that matters most to your individual business. Whether it's opinions on your return policy, sustainability efforts, or the variety of your product catalog, the choice is yours.
- Flexibility across the board: Our custom questionnaire templates are designed for flexibility. Seamlessly use them in your usual automated invite flow, in manual invites, or even through custom integrations via the Questionnaire Link API. And remember, you can change templates throughout the year to gain insights specific to different seasons.
This feature is available at no extra cost for all existing and new customers. We believe in providing you with the best tools to connect with your customers, and we're happy to include this powerful feature as part of our standard offering.
Getting started is a breeze. Simply log into the Control Center, navigate to settings, and open "Template Customisation." In just a few clicks, you'll be on your way to collecting more meaningful customer feedback. Get more detailed instructions from the Help Center.
⭐️ Your advantages ⭐️
By leveraging Questionnaire Customisation, you stand to gain significantly:
- Improved Customer Insights: Tailored questionnaires mean deeper, more specific insights into your customers' needs and preferences, enhancing your decision-making and customer experience.
- Data-Driven Decision Making: Collect specific feedback to make informed decisions, prioritize resources, develop targeted marketing strategies, and refine your offerings to meet market demands.
- Streamlined Customer Support: Gather targeted feedback on customer support experiences, identify service gaps, and improve your support processes.
We're thrilled to bring you this new feature and can't wait to see how it transforms your customer engagement. Here's to gathering better insights and building stronger relationships with your consumers!
