A fresh start: How the new Onboarding Journey helps your Online Shop succeed
Trusted Shops launches a new self-service onboarding journey to help new members quickly set up Trustbadge®, activate reviews, and navigate the Control...
Reply to customer reviews automatically with the Smart Review Assistant
Generate a summary and an automated reply comment to each individual customer review with just a few clicks and artificial intelligence.
How much time do you spend responding to customer reviews?
There is often not enough time in day-to-day business to respond to feedback individually, quickly and in a friendly manner. Yet this is not only essential for customer satisfaction, but also an excellent advertisement for potential new customers.
Our Smart Review Assistant helps you to reduce the effort of your review management.
It uses artificial intelligence to support your review management in two ways:
- Analysis and summary of review comments: The Smart Review Assistant analyzes received review comments and summarizes the key statements in key points.
- Automatic writing of individual reply comments: Based on the analysis, Smart Review Assistant composes a proposal for a suitable reply comment. The language is also customized here.
Of course, you always retain full control and decide for yourself which reply comments you publish in your review profile.
The benefits of Smart Review Assistant at a glance:
Quality improvement
Artificial intelligence suggests "personal" and high-quality answers. Standard answers are thus no longer necessary. This creates variety, quality and appreciation of your customers.
Save Time
You can summarize long customer reviews and have a possible answer suggested directly. You can then easily select your favorite answer and respond directly, or edit the suggested text individually.
Cost reduction
With the help of Smart Review Assistant, you save time through automation and the use of artificial intelligence. This results in a possible reduction of your personnel costs.
Learn more about the Smart Review Assistant on our homepage and read how to use it in the HelpCenter.
The control center is constantly being optimized and this change is another step in that direction. As soon as more functions are activated for you, we will inform you about it.
