The Review Collector for Product Reviews

Reviews tell a story. A story about a shop’s services, products and reputation as a whole. Not only are reviews significant to consumers looking to inform themselves more about an online shop and the goods on offer, but they also contribute to a retailer’s overall development.

Product reviews, in particular, are key to higher conversion, lower return rates, and overall customer satisfaction. Having access to the insights left behind by previous customers is valuable in guiding gratifying purchasing decisions.

As a means of enabling our members to collect more reviews from the outset of their membership, Trusted Shops introduced the Review Collector. In its first phase, the Review Collector was a tool through which you could manually send out servicereview invites to your customers.

In this product update, we are happy to present to you our updated Review Collector. With the updated Review Collector, you can now manually send out bothservice and product review invites to your customers.

With the Review Collector, you can ask your regular customers to review past orders and quickly collect your shop’s first few reviews. To do so, you have to upload a CSV file containing customer data - including email addresses, order reference numbers, and first and last names - to the eTrusted platform.

It is important to note that you should obtain customer consent prior to collecting and using their data.

To use the Review Collector for Product Reviews, you must have booked.

The updated Review Collector functions in much of the same way as it had previously. The only change is that you can include product data – such as transaction dates, product names, product SKUs, and product URLs - alongside your customer data in the uploaded CSV file. Product data only needs to be included if you are looking to collect product reviews.

Additionally, the Review Collector has been enriched with a new user interface. In this interface, the previously available CSV template for retailers to download and fill now includes the categories necessary for collecting product reviews.

For further information on manually inviting customers for reviews with the Review Collector, you can visit .