What’s new in the product world?

Discover our latest features, explore exciting product updates, and get a sneak peek at what’s coming next.

Introducing Questionnaire Customisation - NPS & more individual feedback for your business

Customize your questionnaires with Trusted Shops’ new feature. Collect tailored feedback, integrate Net Promoter Score, and gain deeper customer...

2min. read  |  02/06/25

We welcome you to your Control Centre- the new HOME page is here!

Discover the new Control Centre Home page. A clear, user-friendly overview of your shop’s status, tasks, and KPIs for efficient management.

2min. read  |  02/06/25

New feedback widget in the control centre: Your opinion counts!

Easily share your thoughts with the new Feedback Widget in the Control Centre! Available 24/7, it lets you quickly rate and send suggestions or concerns...

2min. read  |  02/06/25

The quality indicators can now be found in the Control Centre

Access your quality indicators faster in the Control Centre—now with a clearer, user-friendly design to help you better understand and meet customer...

2min. read  |  02/06/25

Enhancing User Experience: Latest Profile Updates on Trusted Shops

Explore the latest Trusted Shops profile updates—improved review cards, better anonymity, enhanced readability, and modern design upgrades all aimed at...

2min. read  |  02/06/25

Have you already seen? The new Integrations page is live!

Discover and manage all your integrations in one place with the new Integrations page—streamlined access, smart filtering, and exclusive plugin options...

2min. read  |  02/06/25

Reply to customer reviews automatically with the Smart Review Assistant

Save time and improve response quality with the Smart Review Assistant—automatically summarize and reply to customer reviews using AI-driven insights and...

2min. read  |  02/06/25

Stop Saying "Thank You" – Start Engaging! Unleash the Power of the Custom Thank You Page

Boost post-purchase engagement and sales with the new Custom Thank You Page—personalise messages, recommend products, and turn every thank you into a...

2min. read  |  02/06/25

Marketing Material: boost your marketing with trust!

Showcase trust and boost brand credibility with Marketing Material—customise trust elements like the Trustmark and Trustbadge for use in social media,...

2min. read  |  02/06/25

The Review Collector for Product Reviews

Collect service and product reviews from day one with the updated Review Collector—now with support for manual product review invites via CSV upload.

2min. read  |  02/06/25