A fresh start: How the new Onboarding Journey helps your Online Shop succeed
Trusted Shops launches a new self-service onboarding journey to help new members quickly set up Trustbadge®, activate reviews, and navigate the Control...
Trusted Shops' new Custom Sender Settings
As an online business or e-commerce store owner, customer reviews are a crucial part of your success. They build trust, enhance your brand's reputation, and influence future buyers. With this in mind, we at Trusted Shops are constantly working on making the review process even more valuable for your business. That’s why we’re excited to introduce on of the latest feature: Custom Sender Settings!
What’s New?
Previously, all review invites were sent from rating-noreply@trustedshops.com with the sender name “Trusted Shops”. While businesses could already personalize certain aspects of their review invites—such as the logo, colors, and salutation—there was one crucial missing piece: the ability to customize the sender name and email address.
With the new Custom Sender Settings, you can now:
- Define your own sender name and email address.
- Create a seamless brand experience for your customers.
- Strengthen your brand identity in every interaction.
- Increase customer trust and engagement with review invitations that feel more personal.
Where to find the new settings
Setting up your Custom Sender Settings is easier than ever! Previously, this customization was only possible through your Account Manager at Trusted Shops. Now, you can configure everything directly in the Trusted Shops Control Centre:
- Navigate to Channel Management.
- Go to the Sender Settings area.
- Adjust the sender name and email to match your brand identity.
This means you have full control over how your review invites appear in your customers’ inboxes, making them instantly recognizable and more likely to be opened.
Why this matters for your business
In a world where trust and credibility play a pivotal role in online shopping decisions, having a consistent and recognizable sender name in review requests can significantly improve response rates. More reviews mean more trust signals, better rankings, and ultimately, more sales for your business.
Get Started Today!
Take advantage of the new Custom Sender Settings now and make your review invites work even harder for your brand. Log into your Trusted Shops Control Centre and personalize your sender name and email today!
