With the launch of our new onboarding flow for new members, we’ve already taken a big step forward – but at Trusted Shops, the work never stops after the first release. In this second iteration, we closely monitored usage, identified issues, and implemented meaningful improvements.
The result: an Onboarding Journey Update that brings small but impactful enhancements to make the start of the membership experience even smoother.
What’s new?
With this update, we’re making it easier for new and existing customers to successfully complete their onboarding – clearer, more motivating, and more reliable. Small improvements, big impact – less support effort, more customer success.