This expansion allows you to:
- Analyze long-term trends in customer sentiment
- Gain a multi-year overview of your business performance
- Uncover valuable insights from reviews collected in the more distant past
How to access extended Sentiment Analysis
- Open the date range filter in the top right corner of your dashboard
- Select "last 3 years" from the options
- Click "Apply" to update your analysis
Note: The earliest possible starting date for analysis is currently 01/09/2021. Full three-year analysis will be available from 01/09/2024.
Leveraging Sentiment Analysis for business growth
Sentiment Analysis remains a powerful tool for:
- Uncovering improvement opportunities in your business processes
- Tracking changes in customer satisfaction over time
- Identifying recurring themes in customer feedback
By analyzing review comments beyond just star ratings, you gain access to nuanced customer opinions that can drive meaningful improvements in your business.