Why is trust important?
As a Trusted Shops member, you will receive many benefits from the trust that you display with the trustmark, the money-back guarantee, as well as shop and product reviews. Building trust is necessary to make customers feel safe. Once this is established, they can complete a purchase in your online shop.
It is important that they have a smooth experience when reading your reviews, but also when writing their own reviews. In order to understand what the Trusted Shops experience looks like to consumers, the customer journey is presented here, step by step.