A lot of people have a problem with Walmart. You might be one of them, but you can still learn a lot from the company. Many upset customers head online to vent their frustrations, flocking to sites such as Twitter, Facebook, and Yelp to do so. The mammoth company spent years simply accepting the criticism of the public. It seemed like the best way to mitigate any possible bad press from all the comments, which might have been worsened by directly addressing them.